How to prioritize certain incoming number within CCD

[frank]

Let's say that you have a call center, using CCD
Let's say that the customer tell you "if my field engineers call for tech support, I want them to be #1 in the queue"
How would you do that ?

You would follow what I wrote in this document

Enjoy !

[DrImpresion]

Thanks!!!

[Tan Phu]

Thanks for your docs. It's really helpful to me

[alf]

Hi,

is there a maximum number of calling numbers in acr database?
We get an empty error message when we adding the 21 entry.

thanks a lot

[cavagnaro]

There are limits, if you want more you can install the acr server on a pc

Enviado de meu C6603 usando Tapatalk

[alf]

Hi,
we have checked this with Alcatel.

You can define 3000 numbers in Applications -> CCD -> Skill -> Customer parameters, so we need no ACR server at this time.
We cant edited the numbers in CCS because there was a issue in this version or installation we used.

After updating the CCS more than 21 entries can be added and edited.

[lhjr_mhc]

I go test. Thank you