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ACD- Group statistics
Posted: 25 Jun 2009 05:31
by selectt_DUP
Cusotmer has 20 agents on site, they can indidvidually check within the stats package how many outgoing calls a individual agent has made but not as a group , any ideas ?
regards
Re: ACD- Group statistics
Posted: 26 Jun 2009 03:55
by OXE_4400
What kind of PBX? OXO, OXE???
Re: ACD- Group statistics
Posted: 28 Jun 2009 16:19
by selectt_DUP
Posted this in the OXO section , its a OXO System
Re: ACD- Group statistics
Posted: 26 Aug 2009 12:59
by et
Suppose, that this can be done by supervisor and not the agent.