OXO Release 7 with ACD - Calls with none DDI to ACD
Posted: 26 Apr 2009 10:44
I have the following problem on a OXO Release 7 with ACD.
ACD works on dialing the main number + 10
So 0660 4711-10 and the call is in acd.
Now all calls to 0660 4711 should be directly routed to the ACD and not to the Attendand Group
How could i make this?
thank you very much
ACD works on dialing the main number + 10
So 0660 4711-10 and the call is in acd.
Now all calls to 0660 4711 should be directly routed to the ACD and not to the Attendand Group
How could i make this?
thank you very much