Alcatel Unleashed

We have a OXE with 4039 sets. We just installed last week. At first, I could program a button on the set for Park/Retrieve (*75) and it worked. For some reason now, when I press the button it says Feature Rejected. But if I just type in *75, it works! This is the same from all sets. I can't find how to fix this. I have been looking for days - I though it might be a COS thing. I have looked everywhere. I look in mgr, and I looke in 4760i. Any ideas would be greatly appreciated.

Thanks
Paul

I just tried here, and it works.. MMhh...

I realize that it should work....my problem is, it doesn't. Anyone have any ideas why it is not working? What is this controlled by?

Very frustrated with this system.....

Are you SURE the user is in the right class of service ?
Did you check Park/Call Retrieve value in it ?

I am positive. It's not that the user can't park/retrieve, they just cannot program a button for it. If the user types *75 on the dialpad, it works.

I don't realy understand why you should program call/park retreive on a key.
As far as I know the 4039 is the same as the 4038, execpt TDM and not IP.

As soon as an extension has the external right 'call-park/retreive' set to on in the phone feature COS of the set, automatically the softkey 'park the call' will be visible if the set is called or makes a call.

Are you sure that there is nothing else but *75 under the key?
Do you still need to fill in an extension number after pushing the button?

Some other suggestions:
* Perhaps you programmed a number after *75?
* Did you assign the correct phone feature COS to the set? (I think so otherwise you would not be able to park a call using the prefix manually).
* What if you break down a set and recreate it?
*Are the sets in a group and is this group restricted?

I hope this will help you.
Good luck!

I am trying to put park/retrieve on a button for convenience when retrieving a parked call. When parking a call we would not use the programmed button.
I am certain there is nothing behind the button, only *75.
I have removed a user and created them back, and the same thing.
If the call is parked on my ext for example, when I press *75, the call is automatically retrieved. If I am at another set, and press *75, I am prompted to dial the ext #. This is how it should work, I would think.

Now I understand why you would like to create the key.
And you're right. That is how it should work!

I'm only thinking what can be the problem.
Just like Frank everything is working fine in my lab.

I also programmed a key with the prefix. I have tried to get the same error you discribe, but it is working every time. I even get an icon of a musicnote next to the key if someone parks a call on my set, to indicate there is a parked call on my set.

Have you already tried a reboot of the system?
After this I'm running out of options.....

I can imagine that this problem is a real mindcracker!

I might be completey on the wrong track here but some time ago on R3 4400 I had a similar problem.

System had 30 channels of T2 and if I remember in system/React.Recieving State messages were all set to NO which is default but setting them to YES fixed the problem.

Can't find any notes from those bygone days but give it a try.

suproutage

I just had this similar problem today between two 4029s the users wanted me to put a program key to park a call straight to the phone on the desk across the room then a program key to pick the parked call up.


The numbers were 5500 & 5501 so I set program keys on 5500 “Auto Parkâ€