Alcatel Unleashed

Hi

The system is R7.0

The first incoming calls goes to AA, then you press 9 for operator. Then your call is routed to Att. Group and connected to the Attendant.
The second call to the AA and then pressed 9 for operator your call is routed to the Att. Group. At first your hear the waiting music in 30s, after that you get the ring tone, even if the Attendant is still in the conversation.

Why doesn't the waiting music plays until the first calls is ended?

Thanks!!

//johan

Which attendant group do you use in that time range?

If it is something other than 8 then check the dynamic routing in for it as the call may be overflowing to somewhere where there is a device it can present the call on. i.e the general bell

K.

Att busy with one call?

The second call does not go to the attedant. It waiting. So go to the "System misc" at "features designe" "part 2" and click "Transfer By on Hook" to leave the mailbox internal extention after the end of transfer.
Sorry about my english

There is a timer in the system for the unanswered calls.
If a subscriber (or the AA) transfer a call to an other extension, the system reroute this call to the original station (in this case to the AA).

Change the value of the Timeout for call back after unanswered transfer.
U can find it in the System Misc / Feature Design / Part5.
The default value is 24s