OXE unable to Connect with RAINBOW

[doola_DUP]

Hi everyone ,
MY client has got OXE Release R12.4 , and Rainbow enterprise license , in the PBX side I have configured the Equipment ID and activation code and is connected to internet through gateway (able to ping 8.8.8.8 DNS) , Rainbow side the company is created .
OXE is connected to DNS to resolve openrainbow.

However OXE is not able to connect to Rainbow , when I ping to rainbow no reply (unknown host openrainbow.com)

Appreciate if someone can provide support

[frank]

OXE does not connect to Rainbow. it connects to your gateway.
do you see your gateway in the Rainbow application, under company management?