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Unable to reach IP GESTION OMNIPCX

Posted: 22 Jul 2024 06:03
by fab38
Hello, I have an omnicpx Enterprise Large and I have a big problem.

Following a power outage, when restarting the TOUCHE IP telephones no longer work and I can no longer reach the IP of the management interface.

What is the solution to join the management interface?

Thank you very much for your help !!

Re: Unable to reach IP GESTION OMNIPCX

Posted: 22 Jul 2024 08:30
by frank
Hello
1) Your post has been moved to the correct forum (from OXO to OXE)
2) Most likely network issue. Do a port mirroring on the port, or trace on the OXE to see if you see DHCP and/or TFTP BOOT requests.

Re: Unable to reach IP GESTION OMNIPCX

Posted: 22 Jul 2024 09:52
by fab38
thank you for your response franck


for having analyzed the network by connecting a port, my omniPCX receives tftp requests from IPTOUCH telephones, but my OmniPCX does not respond to them and I no longer have access via ssh or to the web management interface.

So some things hadn't turned on correctly, or it had reset, but I don't have the default IP for this model ..

Re: Unable to reach IP GESTION OMNIPCX

Posted: 22 Jul 2024 22:47
by vad
You have problem with CS-2 board. On your photo - LED LAN1 and UNIT1 - turn off (ethernet interface not works).

Re: Unable to reach IP GESTION OMNIPCX

Posted: 23 Jul 2024 07:44
by fab38
Hello vald, thank you for your help,

yes "LAN1" and "UNIT1" are turned off.
I found an old photo of the functional installation with "LAN1" and "UNIT1" ok, with the same connections which confirms to me that the wiring is good.

My "Lan1" interface is deactivated and I don't see how to reactivate it without having access to a CS-2 configuration interface. How can I reactivate the "Lan1" interface ?

Re: Unable to reach IP GESTION OMNIPCX

Posted: 23 Jul 2024 09:08
by frank
You most likely did not deactivate the lan1 from the OS.
Connect a console port, and see if the unit boots correcly.

Re: Unable to reach IP GESTION OMNIPCX

Posted: 23 Jul 2024 11:22
by fab38
Frank, I don't have a compatible serial-RJ45 cable to connect to the console port.
Are there other options for having a management interface? or what type of compatible cable should I buy to connect to the device?

thx.

Re: Unable to reach IP GESTION OMNIPCX

Posted: 23 Jul 2024 12:02
by frank
See attached files for correct 9 pin wiring.
OXE Console port <- RJ45 - Customized 9Pin connector -> Adapter to USB -> your laptop

Re: Unable to reach IP GESTION OMNIPCX

Posted: 24 Jul 2024 11:24
by fab38
thank you for the clarification.

I managed to connect to the serial port, I come directly to grub, what commands can I use to launch the system?

Re: Unable to reach IP GESTION OMNIPCX

Posted: 24 Jul 2024 13:25
by frank
It looks like there is no Operating System on this HD.
If you are tech savvy there are way to mount and look at the partitions to see if they are salvageable.
If not, you most likely have to reinstall everything.