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Call recording on demand with 4645 VM

Posted: 20 Apr 2023 14:06
by knightrider
Hi everyone..

It's been a while since I ever asked for some help :)

I guess I'm getting too old but can someone please explain to me how a user in OXE (R12.4) with 4645 VM can record a call on demand. I seem to remember with 4635, the button just appeared during a call but I'm not sure if that is the case with 4645 too.

Unfortunately I do not have access to a Lab so cannot test without trying on a customer site... that doesn't happen so much since pandemic as most clients prefer to allow remote access to 8770/OXE etc..

Re: Call recording on demand with 4645 VM

Posted: 21 Apr 2023 05:43
by sadim
Hi,
You just need to put the VM in service, the user must have a VM box, create a prefixe Local features/Conversation recording and the facility categ of the user must have call recording atribute set to true

Re: Call recording on demand with 4645 VM

Posted: 21 Apr 2023 10:32
by knightrider
Thank you so much Sadim. I will check all that & feedback in a few days :)