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Omnitouch 8135s conference (unsupported media )error message
Posted: 20 Sep 2022 02:50
by musaab shkoko
I have Omnitouch 8135 conference phone internally working fine ,but using sip trunk after the remote site get the call
we get (unsupported media )error message
Re: Omnitouch 8135s conference (unsupported media )error message
Posted: 20 Sep 2022 04:32
by haroun
traces please
codec offers are not matching ?!
Re: Omnitouch 8135s conference (unsupported media )error message
Posted: 20 Sep 2022 09:10
by musaab shkoko
I’m trying to get the customer site, thank you in advance for your support
Re: Omnitouch 8135s conference (unsupported media )error message
Posted: 21 Sep 2022 03:09
by musaab shkoko
haroun wrote: ↑20 Sep 2022 04:32
traces please
codec offers are not matching ?!
dear sir
yes you are right, it was a codec issue.
we got confused because we already have conference device 4035 and it's working fine, when we configured the last conference device 8035s we notice that it's working internally only and when we make any call using SIP trunk we got ( un supported media) error message.