transferred un answered calls report

[morio]

hi guys and girls...
i wonder if i can get accounting or some kind of ticket using 8770 or any other external application for the following scenario.

incoming external call > auto attendant > operator > op transfer the call to internal extension > int extension does not answer > the call returned back to the operator > the operator answers and ends the call.

what i need is the when the call is been transferred to the internal extension it does not answer, right. so i need a report for un answered or missed call report of that extension. is that possible.??
i have tried various reports but not succeed. and here is the ticket generated for such a call and yes its just one ticket. and it dont show the transfer details.

|22/04/21 09:38|TAXAZPUY.DAT|22/04/21 09:38:18|22/04/21 09:38:18| 1| 0|
--------------------------------------------------------------------------------
Please, which file (Return to Quit) : TAXAZPUY.DAT
Please, which file (Return to Quit) :

====[/DHS3dyn/account/TAXAZPUY.DAT : Ticket number 1/1/1]=======================
(00) TicketVersion = ED5.2 (01) CalledNumber =
(02) ChargedNumber = 3991 (03) ChargedUserName = OPER 3991
(04) ChargedCostCenter = (05) ChargedCompany =
(06) ChargedPartyNode = 1 (07) Subaddress =
(08) CallingNumber =
(09) CallType = PublicNetworkIncomingCall
(10) CostType = AnalogTrunkCall (11) EndDateTime = 20220421 09:38:18
(12) ChargeUnits = 0 (13) CostInfo = 0
(14) Duration = 28 (15) TrunkIdentity = 711
(16) TrunkGroupIdentity = 200 (17) TrunkNode = 1
(18) PersonalOrBusiness = Normal (19) AccessCode =
(20) SpecificChargeInfo = (21) BearerCapability = Unspecified
(22) HighLevelComp = Unspecified (23) DataVolume = 0
(24) UserToUserVolume = 0 (25) ExternFacilities =
(26) InternFacilities = BasicCall (27) CallReference = 17
(28) SegmentsRate1 = 0 (29) SegmentsRate2 = 0
(30) SegmentsRate3 = 0 (31) ComType = Voice
(32) X25IncomingFlowRate = Unspecified (33) X25OutgoingFlowRate = Unspecified
(34) Carrier = 0 (35) InitialDialledNumber =
(36) WaitingDuration = 7 (37) EffectiveCallDuration = 21
(38) RedirectedCallIndicator = 1 (39) StartDateTime = 20220421 09:37:50
(40) ActingExtensionNumber = (41) CalledNumberNode = 9999
(42) CallingNumberNode = 9999 (43) InitialDialledNumberNode = 9999
(44) ActingExtensionNumberNode = 9999 (45) TransitTrunkGroupIdentity = 32767
(46) NodeTimeOffset = 0 (47) TimeDlt = 0


thanks in advance guys and girls...

[sadim]

i believe that for what you need, you should use instead, the Past Time Performance

[vad]

Do you have licenses for internal calls?
When operator dial internal extension - it's internal call. I think.

[morio]

Hi @ VAD ,,yes i have license for internal calls and performance too. when a internal caller or the operator calls the internal user and the user dont answer, it generated a ticket. so no problem for internal calls. the problem is with incoming external call transfer.
Also @ SADIM can you please explain me about past time performance. what kind of reports does it give?