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Unable to retrieve SAA snapshot.

Posted: 06 Jan 2022 19:36
by hjin
When I use the "show configuration snapshot" command on the device, the following error message occurs.

Tue Oct 12 16:18:59 : ConfigManager SNAP warning message:
+++ Snapshot failed for SAA (136/0)
+++ Snapshot failed. (error = -5)
ERROR: Unable to retrieve SAA snapshot.

Can I get a guide on the cause and how to fix it?

Re: Unable to retrieve SAA snapshot.

Posted: 07 Jan 2022 01:54
by silvio
This isn't normal behavior. If possible try an update to the newest release, at least an reboot. If this doesn't help you need to open a ticket at ALE.
BR Silvio

Re: Unable to retrieve SAA snapshot.

Posted: 11 Jan 2022 18:51
by hjin
Thank you silvio.
Rebooted and it was resolved.