An Agent can't transfer calls to and Internal User and Vice Versa

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mejust
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Joined: 18 Jan 2008 14:14
Location: Luanda

An Agent can't transfer calls to and Internal User and Vice Versa

Post by mejust »

Hello Guys
PBX: Omnicpcx Enterprise R:9.0 with CCD integrated.

I need my agents to transfer calls from the call center to an internal user, can someone help me how to accomplish this.

It should be direct I reckon.
Also is it possible to call an agent directly instead of calling the Pilot ?

Thanks in advance.
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