Alcatel Unleashed

Hello All,

Does anyone know if there is an automatic feature for a post call survey option once a CCD Agent ends a call by call release.
Any local features within OXE/CCD to allow such feature?
If not, any other solution to offer this feature eg. Genesys or 4625 IVR etc.

Thanks

Out of the box no. Even in Genesys you need to develop this.

The easiest way we found to do this is to add a 3CX PBX Phone system, connect it to OXE via SIP.
They have a Call flow designer which allows you to run a survey over the phones, with 2 types of answers: Range [from 0 to 9] , and yes/no type of answer. Everything is saved in a CSV file with a couple of infos you can throw in (caller Id, date, what agent transferred the call, etc..)