Alcatel Unleashed

Good morning, I am installing an alcatel fax server in version 7.6 with an oxe in version 12.3.1. I can send faxes but when I receive them I have a 480 error. Attached trace. Can anybody help me?
Regards.



Mon Feb 15 12:46:56 2021 RECEIVE MESSAGE FROM NETWORK (213.0.50.3:5060 [UDP]) (BUFF LEN = 1523)
----------------------utf8-----------------------
INVITE sip:985963952@10.17.3.253;user=phone SIP/2.0
Via: SIP/2.0/UDP 213.0.50.3:5060;branch=z9hG4bKv2i1go30d0mh3u8tce00.1
To: "985963952" <sip:985963952@bstk.telefonica.net;user=phone>
From: "34 985682664" <sip:+34985682664@bstk.telefonica.net;user=phone>;tag=7a95381bb59f88ec0c0ec5caccfa4e9e
Call-ID: ERICSSONBTK_TERM_11f6f816f4539de32f1a995c26bfe023@192.168.195.252
CSeq: 504237593 INVITE
Max-Forwards: 64
Content-Length: 304
Contact: <sip:213.0.50.3:5060;transport=udp>
Content-Type: application/sdp
Allow: ACK,BYE,CANCEL,INVITE,OPTIONS,PRACK
Accept: application/media_control+xml
Accept: application/sdp
Accept: application/x-broadworks-call-center+xml
Accept: multipart/mixed
Supported: timer
P-Asserted-Identity: "34 985682664" <sip:+34985682664@bstk.telefonica.net;user=phone>
P-Access-Network-Info: ADSL2+;network-provided;dsl-location="00000380323185945395"
Privacy: none
P-Charging-Vector: icid-value=oui6k046ghb6joo5i9da3n46j1d2kpheljsimgdevic4kft9vace3bb12520;icid-generated-at=192.168.119.201;orig-ioi=c010.f05.ims.telefonica.net
Min-SE: 180
Content-Disposition: session
Session-Expires: 600
Date: Mon, 15 Feb 2021 11:46:56
Route: <sip:985963952@10.17.3.253:5060;user=phone;lr>
v=0
o=BroadWorks 147725740 1 IN IP4 213.0.50.4
s=-
c=IN IP4 213.0.50.4
t=0 0
m=audio 10496 RTP/AVP 8 0 18 9 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=rtpmap:9 G722/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:18 annexb=no
a=fmtp:101 0-15
a=ptime:20
a=sendrecv
-------------------------------------------------
Mon Feb 15 12:47:05 2021 SEND MESSAGE TO NETWORK (213.0.50.3:5060 [UDP]) (BUFF LEN = 570)
----------------------utf8-----------------------
SIP/2.0 480 Temporarily not available
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, SUBSCRIBE, OPTIONS, UPDATE
User-Agent: OmniPCX Enterprise R12.3.1 m4.501.16
To: "985963952" <sip:985963952@bstk.telefonica.net;user=phone>;tag=cdd8228eb9c40bd48f1ecdd1337556bf
From: "34 985682664" <sip:+34985682664@bstk.telefonica.net;user=phone>;tag=7a95381bb59f88ec0c0ec5caccfa4e9e
Call-ID: ERICSSONBTK_TERM_11f6f816f4539de32f1a995c26bfe023@192.168.195.252
CSeq: 504237593 INVITE
Via: SIP/2.0/UDP 213.0.50.3:5060;branch=z9hG4bKv2i1go30d0mh3u8tce00.1
Content-Length: 0
@-------------------------------------------------
Mon Feb 15 12:47:05 2021 RECEIVE MESSAGE FROM NETWORK (213.0.50.3:5060 [UDP]) (BUFF LEN = 522)
----------------------utf8-----------------------
ACK sip:985963952@10.17.3.253;user=phone SIP/2.0
Via: SIP/2.0/UDP 213.0.50.3:5060;branch=z9hG4bKv2i1go30d0mh3u8tce00.1
CSeq: 504237593 ACK
To: "985963952" <sip:985963952@bstk.telefonica.net;user=phone>;tag=cdd8228eb9c40bd48f1ecdd1337556bf
From: "34 985682664" <sip:+34985682664@bstk.telefonica.net;user=phone>;tag=7a95381bb59f88ec0c0ec5caccfa4e9e
Call-ID: ERICSSONBTK_TERM_11f6f816f4539de32f1a995c26bfe023@192.168.195.252
Max-Forwards: 64
Route: <sip:985963952@10.17.3.253:5060;user=phone;lr>
Content-Length: 0
-------------------------------------------------

hi
Can you try after setting to True the parameter mgr/system/other system parameters/SIP Parameters/Via Header_Inbound Calls Routing.
Note: after setting the parameter to True, better restart SIP Motor.

BRegards

Hi again,
Also the destination of the call is 985963952. I do not know the numering plan of your country, but i believe that the fax should add the oxe outgoing prefix to it (example: 0985963952).

BRegards

Hi, the parameter is to true, the cliente have another fax server.

The problem is to receive, the number is send yo a network number that is routing to the sip gateway.

Regards