IPTouch 4028 Resetting

[garth]

Hi,

I am have just installed 15 new phones in my organisation for a new section we are creating. These phones are attached to a cisco 3560 PoE 48 Port Switch and no computer is attached to the IP Phones. I am having a problem because about 3 of the phones I installed are resetting intermittently about 4 to 5 times a day.

Here is the defence 99 log from one of the Sets

-016 000-00:01:54.540 reset__: [10] ua3g_tsc_reset_message (439 ua3_tsc.c)
-015 000-00:00:01.840 code: 3.60.61 data: 3.60.60 sysdate:
-014 000-00:00:33.710 code: 3.60.61 data: 3.60.60 sysdate: 19/11/2007-11:00:19
-013 000-00:01:20.430 reset__: [10] ua3g_tsc_reset_message (439 ua3_tsc.c)
-012 000-00:00:01.840 code: 3.60.61 data: 3.60.60 sysdate:
-011 000-00:00:33.730 code: 3.60.61 data: 3.60.60 sysdate: 19/11/2007-11:01:45
-010 000-00:01:20.440 reset__: [10] ua3g_tsc_reset_message (439 ua3_tsc.c)
-009 000-00:00:01.840 code: 3.60.61 data: 3.60.60 sysdate:
-008 000-00:00:33.640 code: 3.60.61 data: 3.60.60 sysdate: 19/11/2007-11:03:11
-007 000-00:01:20.450 reset__: [10] ua3g_tsc_reset_message (439 ua3_tsc.c)
-006 000-00:00:01.840 code: 3.60.61 data: 3.60.60 sysdate:
-005 000-00:00:33.710 code: 3.60.61 data: 3.60.60 sysdate: 19/11/2007-11:04:37

From incvisu I have these notifications

19/11/07 11:08:10 000001M|19/03/0/178|=3:0378=IP Phone sig incident 6,(19,2),00:80:9f:66:f2:8a,342
19/11/07 11:08:30 000001M|19/03/0/189|=3:0378=IP Phone sig incident 11,(19,2),00:80:9f:66:f3:3e,368
19/11/07 11:08:36 000001M|07/00/-/---|=3:4401=Ethernet broadcast reception disabled due to excessive traffic
19/11/07 11:09:10 000001M|19/03/0/189|=3:0377=IP Phone init incident 10,(19,2),00:80:9f:66:f3:3e,368
19/11/07 11:09:10 000001M|00/00/0/000|=4:0426=NOE terminal reset 10,(0,0),00:80:9f:66:f3:3e,368
19/11/07 11:09:13 000001M|00/00/0/000|=4:0426=NOE terminal reset 13,(0,0),00:80:9f:66:f2:8a,342

I have checked the physical cabling in the wall. Swapped the ports and ran a fluke down and got no errors, I have changed ports on the switch, I even changed sets and the issue is still occuring.

I am also getting Protocol errors come up in incvisu and I am not sure what these mean if they could be related.

19/11/07 11:10:46 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, type 11 (neqt 2951)
19/11/07 11:10:46 000001M|--/--/-/---|=3:1613=15.04.0b.00.00.00.82.12.40.ff.00.00.00.00.00
19/11/07 11:10:46 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, type 11 (neqt 2951)
19/11/07 11:10:46 000001M|--/--/-/---|=3:1613=15.04.0b.00.00.00.82.12.10.ff.00.00.00.00.00
19/11/07 11:10:46 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, type 18 (neqt 2951)
19/11/07 11:10:46 000001M|--/--/-/---|=3:1613=15.04.12.00.06.06.82.12.10.ff.00.00.00.00.00
19/11/07 11:10:46 000001M|--/--/-/---|=0:1612=Protocol error on Alcatel 8&9 series, type 18 (neqt 2951)
19/11/07 11:10:46 000001M|--/--/-/---|=3:1613=15.04.12.00.06.06.82.12.10.ff.00.00.00.00.00

Would anybody be able to help me please?

[torrentula]

Normally I see this when the phones do not have the right binaries installed, so they reset trying to download the correct binaries, but there are issues for the ip phones going from certain binaries to other certain binaries so they continually reset. I believe their is a TC on this.

[cavagnaro]

First thing to check is:

19/11/07 11:08:36 000001M|07/00/-/---|=3:4401=Ethernet broadcast reception disabled due to excessive traffic

This is a very bad sympthom.

Second of that: check incinfo GEA 0378

INCIDENT NUMBER: 378
Network indicator: Alcatel 4400
OBJECT CLASS: Dhs3Terminal
EVENT TYPE: EquipmentAlarm (4)
PROBABLE CAUSE: EquipmentMalFunction (15)
SEVERITY: Minor

"IP Phone sig incident P1"
"P1 : Error type"
"P2 : Crystal number of the signaling board (optional)"
"P3 : Board number of the signaling board (optional)"
"P4 : Ethernet Address"
"P5 : Set number of set if possible"
"Incident Format : P1,(P2,P3),P4,P5"
"Signaling link problems on"
"link establishment or existant link shutdown"
"Several causes"
"Depend of the error value P1:"
" 0 Lien out of order - IP Coupleur IP not initialized"
" 1 Lien out of service - MAC Address already allowed"
" 2 Lien out of service - IPV6 not supported"
" 3 Link out of service - IP Coupleur lack of ressources"
" 4 Link out of service - Non existant link"
" 5 Lien en service - Link already set"
" 6 Link out of service - Link down"
" 7 Link out of service - IP coupleur Internal error"
" 8 Lien en service - Link established"
" 9 Link out of service - Network error"
" 10 Link out of service - Peer not connected"
" 11 Link out of service - On peer demand"
" 12 Link out of service - On CPU demand"
" 13 Link out of service - IP coupleur internal error"
" 14 Link out of service - IP coupleur out of service"
" 20 Link On on a Out Of Service Set - idle state -"
" 21 Link On on a Out Of Service Set - active state -"
"no reaction of the system."
"Check IP ressources boards within ip phone"
"Check the physical connexion plug"
"On Cause 20 and 21, only notice the problem, and give"
"it to the R&D support. This is a defense mecanism which"
"should be actif only on a very bad IP network.";

On this incident:

19/11/07 11:08:10 000001M|19/03/0/178|=3:0378=IP Phone sig incident 6,(19,2),00:80:9f:66:f2:8a,342

6 = Link out of service - Link down
19,2 = Shelf, Board
00:80:9f:66:f2:8a,342 = Mac Address

Seems that by some reason the phone lost connection with the PBX, taking on consideration the next message I'd say it's a network problem. Do you have VLANS for each equipment? How is the priority on them?

[b4d_s3ct0r]

Normally I see this when the phones do not have the right binaries installed, so they reset trying to download the correct binaries, but there are issues for the ip phones going from certain binaries to other certain binaries so they continually reset. I believe their is a TC on this.

Hi all,

Once i´ve experienced a problem like this on with a brand new 4068´s, and the problem were with the binarys, i had to reset them, voilá everything´s right.
(I made a SW upgrade on that weekend, and the 4068´s, were the one´s having problem´s)

[tot3nkopf]

What does the system respond to the "downstat" command?
I have a problem on one of my sites, but with 4039 phones. They fail to download the binaries from the system. I get some errors but they seem to work fine.

Regards.