Alcatel Unleashed

Hello,

this is my first thraed on this board, and I want to say Hello at first.

I hope, anyone of you can help me.
We use OmniVista2500 V4.2 for any years. After problems with the authentication I decide to upgrade to an newer version than 4.2 .
The first upgrade to 4.3 was succesfully and the system has worked for any days. Then I determine, that I can't show the notifications for the devices and can't discover an new device in our system too, but the topology with the maps and subnetes workes and I can show it.
Now I had restartet the OmniVista (Appliance) but no success. When I check the status of the services, than can I see, that any of them are not startet and an manually start dosn't work too.
Now my question(s): which services have to work on the sytem, why have the "ovmongodb" no record behind, what can I do to fix this problem?

Many Thanks in advance for any help of you.
Stephan

Hi Stephan,
hello in the forum - next time we can call too

For your question I have found an entry in the knowledegbase from ALE:

The watchdog can’t connect with Mongodb because the collection "ovproperties" was missing on mongodb and this was the reason for the issue.

Workaround: No workaround available.

Solution: Fix available in 4.4R02

[Note: Upgrade to 4.4R02 could be performed in the OV server, even when the services are not running properly.]

So do the next update, and than the next etc.....
Best regards
Silvio

Hi Silvio,
Is there a portal where i can have a basic to advance training of Omni VIsta 2500. The ACFE course doesn't cover the actual day to day things that are required.
I am starving to get some understanding on how to see the switch details like port vlan configuration, graphical switch monitoring, how to configure snmp traps etc.

any tutorials to suggest?

thanks in advance

Not realy... I am trainer (but not from ALE) and have created my own trainings for this - but in german. I think that I cover the day by day problems.
In the myportal you find the ALE trainings (knowledge center). I think there are trainings too. The ACFE is not a real training for the praxis - only to have the certification at the end.
BR Silvio