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CCD Agents logging issue
Posted: 28 Aug 2020 08:42
by Adriankumar443
Hi Everyone
All of a sudden we are not being able to log in more than 7 agents on the queues. We are licensed for 10 agents but are only able to log in 7.
I have checked through the CCS but still the number of agents logged in is 7.
My understanding is that we should be able to log in 10 agents together.
We are running CCD of R11.2
Requesting for your advice.
Regards
Adrian.
Re: CCD Agents logging issue
Posted: 31 Aug 2020 05:45
by patmul39
What is the value of lock 76 under spadmin?
Re: CCD Agents logging issue
Posted: 01 Sep 2020 07:04
by Adriankumar443
Thanks
Lock 76 is 10.
Re: CCD Agents logging issue
Posted: 01 Sep 2020 07:42
by fery_s
you must also count your supervisor.
Re: CCD Agents logging issue
Posted: 01 Sep 2020 07:56
by oldboy
Adriankumar443 wrote: ↑28 Aug 2020 08:42
Hi Everyone
All of a sudden we are not being able to log in more than 7 agents on the queues. We are licensed for 10 agents but are only able to log in 7.
I have checked through the CCS but still the number of agents logged in is 7.
My understanding is that we should be able to log in 10 agents together.
We are running CCD of R11.2
Requesting for your advice.
Regards
Adrian.
So you say in the past you could log in 10??
Re: CCD Agents logging issue
Posted: 02 Sep 2020 21:21
by Adriankumar443
Hi old boy
The supervisors are all logged off. The Lock 76 is 10 under spadmin while the CCS shows that only 7 is logged in under Configuration -Agents.
Please if you can advice on this.
Re: CCD Agents logging issue
Posted: 02 Sep 2020 21:46
by oldboy
Can u go into spadmin option 1 look for CCD agents first page and tell me what you see x/10?? x being agents logged.