When MLAA route to ACD and welcome message of ACD not playing
Posted: 21 Feb 2020 02:33
Hi,
I have OXO connect 3.1 and configured MLAA. So from MLAA menu it is being route to ACD call center. we have ACD welcome message loaded but it is not playing and going directly to agents.
Anybody have faced this issue?
Regards,
Riyas
I have OXO connect 3.1 and configured MLAA. So from MLAA menu it is being route to ACD call center. we have ACD welcome message loaded but it is not playing and going directly to agents.
Anybody have faced this issue?
Regards,
Riyas