4059EE Transfer call Disconnection

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junoooni
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Posts: 120
Joined: 29 Aug 2016 02:34

4059EE Transfer call Disconnection

Post by junoooni » 25 Nov 2019 07:21

I am facing an issue where 4059EE Operator console transfer an internal call to Guest Room SIP Extension (Cetis Phone configured as SIP device), it gets diconnected within 30 seconds. it doesnt happen for external calls. Any idea?

junoooni
Member
Posts: 120
Joined: 29 Aug 2016 02:34

Re: 4059EE Transfer call Disconnection

Post by junoooni » 26 Nov 2019 10:09

any help??

haroun
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Posts: 943
Joined: 29 Mar 2010 11:09

Re: 4059EE Transfer call Disconnection

Post by haroun » 27 Nov 2019 09:31

hi
can u upload a trace for that call ?!
those words are confusing "Guest Room SIP Extension (Cetis Phone configured as SIP device)" even it's sip protocl sip extension isn't same as sip device

junoooni
Member
Posts: 120
Joined: 29 Aug 2016 02:34

Re: 4059EE Transfer call Disconnection

Post by junoooni » 29 Nov 2019 06:19

I meant to say Cetis phones are configured as SIP extension on OXE..

haroun
Member
Posts: 943
Joined: 29 Mar 2010 11:09

Re: 4059EE Transfer call Disconnection

Post by haroun » 01 Dec 2019 03:26

hi
we need a siptrace for that case.
launch those comùmands
>motortrace 3
>traced

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