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8001 not initializing

Posted: 21 Nov 2019 10:25
by bugsbunny3
Hi all, I have some Alcatel8001 phones connected to OXO connect, one of them doesn´t want to boot and stays in "Initializing" phase. I tried to plug it to PoE ethernet port, plug to 5V adapter, plug to adapter 5V without network, nothing helped to start this phone. Is there any chance to boot it from USB for example? Last FW version in phone was V4.2.0.7 11505.

Re: 8001 not initializing

Posted: 21 Nov 2019 11:59
by vappleyard
Hi!

Are you Trying to flash the phone?

If you have access to Alcatel Bussines Portal on Technical Knowledge Center, you may want to see the article titled "8001 desk phone stuck at initializing and not booting"...
https://alcatel-lucent-enterprise.secur ... nel%208001

Regards!

Re: 8001 not initializing

Posted: 28 Nov 2019 05:12
by bugsbunny3
Hi Vappleyard, I have access to ALE but link which you put here opens only main ALE web page and I couldn´t find it by name of file, can you send me the file?

Re: 8001 not initializing

Posted: 23 Feb 2021 03:13
by usgdaskj
Hi,
I have the same problem with 13 8001G SIP phone and the link above it doesn't work.
any help please ?

Re: 8001 not initializing

Posted: 02 Sep 2021 03:30
by gacmuscat
Hi,

I have same issue with lots of units 8001G.more units are going down as days pass by. Has anybody been able to figure out any solution for this issue?

Thanks & regards
Arfath

Re: 8001 not initializing

Posted: 17 Sep 2021 11:54
by thunaer86
Hi,

I have the same problem. I have two 8001. Any solution?

Thanks

Re: 8001 not initializing

Posted: 05 Jan 2022 06:43
by hakuna
Anyone find a solution for this? PLEASE HELP

Re: 8001 not initializing

Posted: 09 Feb 2022 09:46
by hakuna
Tried the POE injector and was able to save some phones but still quite a lot not working!

Re: 8001 not initializing

Posted: 08 Apr 2022 22:57
by sabzalipoor
Hi,

I have the same problem. I have two 8001. Any solution?

Thanks

Re: 8001 not initializing

Posted: 29 Jun 2022 16:00
by hakuna
These are dead zombies. no solution.
PoE injectors could save about 2% of these phones.