4059EE + IPDS (RTP Redirection method) = Missing Call Information in OPR

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swinstu
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Joined: 30 Oct 2007 21:37

4059EE + IPDS (RTP Redirection method) = Missing Call Information in OPR

Post by swinstu » 16 Oct 2019 08:40

The Alcatel-Lucent OmniPCX Record uses the following modes of recording :
- The DR-Link ( Dedicated Recording Link )
- The IP DR-link ( IP Dedicated Recording Link )
- Port mirroring or RTP redirection for the A4059EE IP Attendant
- Port mirroring for the SIP mode recording

The DR-Link records all types of sets available by the Alcatel-Lucent CSTA protocol (TDM, IP, analog
sets, etc…).
The IP DR-Link records only 8 Series Ip Touch sets + 8000 Series sets + 8082/noe set and the IP Desktop
Softphones.
Port mirroring works with both IPDSP and physical phone sets but RTP redirection only works with
IPDSP.


One record on the OmniPCX Record consists of two parts :
1. The call audio flow
2. The detailed information of the call
- For DR-Link & IP DR-Link, the call information are provided by the CSTA.
- For the IP attendant 4059EE (port mirroring and RTP redirection), the call information
are provided via the client utility Notifier installed on the attendant PC.

- For SIP Mode, the call information are provided via the port mirroring of the SIP Phone.


Q. Why does the client utility notifier not send the external Public Caller ID information to the OPR Server for the highlighed case with 4059EE + IPDS?

Thanks.
SWINSTU
ACSE OXE R12.1
ACSE 8770 R3.2(4760 R5.x)
ACSE OT R2.3 IP/SIP and UC&C

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