4068/8068 goes sign off automatically while attending the call

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rav_sk
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Joined: 22 Jun 2010 07:18
Location: India

4068/8068 goes sign off automatically while attending the call

Post by rav_sk » 15 Apr 2019 11:23

Hi
I have installed 4068, 8068 & 4059 MAC console in oxe common hw , rel 11.0.1 Ptch-k1. 520- 29e. There is parallel call landing on all sets.
When user tries to pick incoming call on attendant set (4068/8068), it goes sign off automatically. Then user has to again sign in the attendant.
It happens any time during the day. If we reboot the system, it works fine for 15-20 days. I have created empty data base & reconfigure the entire system from the scratch. I did update the patch k1.520- 47a. System also has sip trunking with 5 oxo systems & there is no issue in sip calling.

Thanks in advance..

Regards,
Ravinder
9216189123

vad
Alcatel Unleashed Certified Guru
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Joined: 23 Sep 2004 06:47
Location: Russia

Re: 4068/8068 goes sign off automatically while attending the call

Post by vad » 15 Apr 2019 23:19

If it works 15-20 day after reboot - it's not a management problem. Create e-request to Alcatel support.

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