OXE R12.2 calling Automated attendant from internal user

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morio
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Posts: 125
Joined: 02 Nov 2011 08:38

OXE R12.2 calling Automated attendant from internal user

Post by morio »

Hello again,
just wondering if i can call the Automated attendant from internal user. It works fine from external calls but now the client need the internal callers to call the AA menu as well. (have created for help desk)..
any option by routing the call via Hybrid link loop or a NPRAE (PRA) trunk group?

thanks in advance
regards
Morio

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oldboy
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Joined: 25 Aug 2005 18:24

Re: OXE R12.2 calling Automated attendant from internal user

Post by oldboy »

Only way is a B2B trunk via your NPRAE or use VAA working internally no issues
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."

morio
Member
Posts: 125
Joined: 02 Nov 2011 08:38

Re: OXE R12.2 calling Automated attendant from internal user

Post by morio »

Hi.
Thanks for the reply. So what I need to do is loop the NPRAE create two trunk groups . One for incoming and one for out going. And make a call via the out going to receive via incoming trunk group. And the incoming will be routed to the auto attendant access??

VAA is under license right???

Thanks again
:)

gillgcs2099
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Posts: 1
Joined: 31 Jul 2018 21:08

Re: OXE R12.2 calling Automated attendant from internal user

Post by gillgcs2099 »

Hello friends, good morning !!

I need to set up an IVR on an Omnipcx enterprise and am having a hard time because I don't know the process used in this model.
I'm grateful if you can help me.

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