Wrong caller ID on SIP Trunking

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pmvgrocha
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Wrong caller ID on SIP Trunking

Post by pmvgrocha » 09 Apr 2019 14:34

Hello all,
can anyone help me with this one?

I have an Alcatel OXE (site A) connected with a Cisco Call Manager (site B) using a SIP trunk.

Site A internal numbering plan is 1xxx, site B is 3xxx.

The issue is that when an user from site B calls to an user from site A the Alcatel OXE replace the first digit with "2".

Example:

User 3100 (Cisco) calls to user 1000 (Alcatel OXE), user 1000 deskphone shows 2100 instead of 3100.

Why is that?

Thanks in advance.

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frank
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Re: Wrong caller ID on SIP Trunking

Post by frank » 09 Apr 2019 19:48

Check out the External Callback Translation rule, under Translator / External numbering plan / Translation table
You might have to add one for the Cisco
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haroun
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Re: Wrong caller ID on SIP Trunking

Post by haroun » 10 Apr 2019 11:17

mtracer &motortrace logs please

pmvgrocha
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Re: Wrong caller ID on SIP Trunking - Solved

Post by pmvgrocha » 17 Apr 2019 11:08

Thank you all for your contribute!
It's solved, the callback translation rule was the problem. I added a new rule and now is working just fine!

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frank
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Re: Wrong caller ID on SIP Trunking

Post by frank » 24 Apr 2019 09:16

Glade we were able to help!
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