Verint IP Voice Recording and Alcatel PBX with IP Touch 4038

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amarni333
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Joined: 07 Mar 2016 22:36

Verint IP Voice Recording and Alcatel PBX with IP Touch 4038

Post by amarni333 » 12 Oct 2018 03:09

Hi,

I have a question would need your guys help.

We are using Verint and Genesys with Alcatel system Omni4760 to record our voice recordings, which works fine, but for some security reasons

We need to "mute" recording when our client say their credit card id.

Is it possible to do that? Please, any advise would be really really help.

Thanks a lot,

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tot3nkopf
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Re: Verint IP Voice Recording and Alcatel PBX with IP Touch 4038

Post by tot3nkopf » 12 Oct 2018 18:40

Verint should support pause/start recording. Maybe they have a GUI client? (NICE has one) To have it on the phone or on Genesys Workspace this requires web services integration usually (NICE had this in the past with Alcatel phones for instance/ never heard about out of the box with Genesys)
You should ask Verint.

amarni333
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Posts: 20
Joined: 07 Mar 2016 22:36

Re: Verint IP Voice Recording and Alcatel PBX with IP Touch 4038

Post by amarni333 » 14 Oct 2018 21:16

Thank you tot3nkopf, I will try to contact Verint.

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