VOIP lines disconnecting after 15 Min

Post Reply
Posts: 47
Joined: 14 Jan 2016 07:22

VOIP lines disconnecting after 15 Min

Post by AndyK » 06 Aug 2018 03:50

Hi All

hope everyone is well?

Just query I have regarding an OXO release 10.3 where the VOIP provider is passing blame to the PBX whereby if a call is made, after 15 min on the dot, the call disconnects... this is happening on all extension and not just a few.
there are no OCD limits specified on any of the extensions, and nowhere under the VOIP parameters can I find a option for the call to disconnect after a certain period of time.
I have asked for a trace but as always, the VOIP provider is conveniently been un-cooperative

is there anywhere else I can look to see if indeed it is the PBX disconnecting the calls?


User avatar
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7007
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre

Re: VOIP lines disconnecting after 15 Min

Post by cavagnaro » 06 Aug 2018 08:55

Could be a missing response to a packet you send. Do a Wireshark capture and you will have to check that all sent packages do receive their proper Ok and ACK.
If not, then a timer in your OXO triggers and make call be released.
Weird is that it is 15 min, normally this should be only 1 to 5 minutes in common scenarios.
Again, only a trace capture will open more ideas

Enviado de meu E6633 usando o Tapatalk

Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer

Posts: 250
Joined: 12 Feb 2007 12:18
Location: Germany

Re: VOIP lines disconnecting after 15 Min

Post by mgoegel » 09 Aug 2018 08:13


Session timer is by default on 720 minutes in your sip gateway.
You have to set it to 15.

Regards Mario

Gesendet von meinem D6603 mit Tapatalk

Post Reply

Return to “MAIN”