OXO disconnects randomly on external line

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mr Stepan
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OXO disconnects randomly on external line

Post by mr Stepan » 09 Jul 2018 05:37

When I talk by phone using external line in my OXO my talk gets suddely disrupted. To me it looks like a person I'm talking with disconnects.
Help me to find how to fix it. Disconnect happens randomly. Roughly several times a day.

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cavagnaro
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Re: OXO disconnects randomly on external line

Post by cavagnaro » 09 Jul 2018 20:52

What type of line?
Any incidents at logs?
After how much time?


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Details

Post by mr Stepan » 10 Jul 2018 08:01

Analog line. NDDI.

Where I can see log? I use OmniPCX Office Management Console. Do I need another app?

One time disconnects happen as often as every 5 minutes. Even at first seconds of conversation.
Another time you can talk 30 minutes without any problem.

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Re: OXO disconnects randomly on external line

Post by cavagnaro » 10 Jul 2018 10:26

Is it a single line or many of them?


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Re: OXO disconnects randomly on external line

Post by mr Stepan » 10 Jul 2018 11:01

cavagnaro wrote:
10 Jul 2018 10:26
Is it a single line or many of them?


Enviado de meu E6633 usando o Tapatalk
Certainly not a single line. At least 3 of 8 lines. Maybe more.

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Re: OXO disconnects randomly on external line

Post by vad » 10 Jul 2018 23:24

Do you use "busy tone detection" and transfer external-external (or transit)?

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Re: OXO disconnects randomly on external line

Post by mr Stepan » 11 Jul 2018 02:11

vad wrote:
10 Jul 2018 23:24
Do you use "busy tone detection" and transfer external-external (or transit)?
Busy tone detection was enabled.
Transfer ext ext was also enabled but seldom used. So I disabled it.

About busy tone detection I'm not sure why it was enabled. Now I disabled it just to try and see.

Transit? Do you mean only external to external transit or something else? Anyway we are rarely use any transit, like 2 times a day for whole system.

After all changes I powered off the system and then powered on.

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Re: OXO disconnects randomly on external line

Post by vad » 11 Jul 2018 02:19

I ask about transit/ext transfer - just for understanding.
Main quiestion was abour busy tone detection. When enabled - sometimes you can have problem with disconnection (more often when women speak).

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Re: OXO disconnects randomly on external line

Post by mr Stepan » 13 Jul 2018 02:30

Thanks to everyone in this topic.
After suggested changes in configuration now I can talk without disconnects.

And I think problem was caused by "busy tone detection".

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