Unknown Caller ID in history of calls

This application replaces the OmniVista 4760
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skizzelz
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Posts: 3
Joined: 17 Apr 2018 09:22

Unknown Caller ID in history of calls

Post by skizzelz » 17 Apr 2018 09:28

Hello,

we got some 4029 running with OmniVista 8770 on a remote site installed.
I'm don't know much about this, I'm mainly operating the Omni PCX on our site, but I've got a problem with the 8770.

When users got calls from an unknows caller ID, the call would not be listed at the history of calls.
The phone rings, but if the caller hung up before you could pick up the call, its like it wasn't even there.

Perhaps it's just a quick setting I'm not aware of.

Thanks in advance
Skizzelz

vad
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Re: Unknown Caller ID in history of calls

Post by vad » 17 Apr 2018 23:27

8770 - just management and accounting SW.
8770 just receive tickets from your PBX. I guess - OXE?
Check PBX management and accounting - not answered calls stored or not.

skizzelz
Member
Posts: 3
Joined: 17 Apr 2018 09:22

Re: Unknown Caller ID in history of calls

Post by skizzelz » 18 Apr 2018 02:48

I'm a total newcomer to this system, I'm sorry. Thanks for your help!
At our site, I'm only using OMC.

As I understand, I've got the 8770 Client for management (not configuration). On the same client (I could login via RDP) I've got an OmniPCX OTS Manager Running i could logon to. Logged in via SuperUser there are only IPPhones listed.

What other manager I'm looking for? Maybe I've gather some useful informations in the 8770 Client?

skizzelz
Member
Posts: 3
Joined: 17 Apr 2018 09:22

Re: Unknown Caller ID in history of calls

Post by skizzelz » 18 Apr 2018 02:50

Ok. I've found a pre setup telnet client connecting to the OmniPCX Enterprise.

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