IP Desktop Softphone

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esotronic
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IP Desktop Softphone

Post by esotronic » 13 Mar 2018 05:18

Hello,

I just switch from desktop phones to ip softphones for windows Version 8068 (11.0.95.0).
Phonecentral is Alcatel OmniPCX small with Firmware from mid 2017.
I use it on physikal pc's and virtual pc's. On both it keeps crashing about every 1 to 2 days
on each pc.

Not during the call. Only if I dial a new number or wanna get a conected call. Although having the
windows calculator on and try to call... on the virtual machines it beginns to stutter. When the Softphone
crashes, it makes some short crackling noise - then die.

Are there konown issues in this constelation? Are there other free softphone availible who do their job better?

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cavagnaro
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Re: IP Desktop Softphone

Post by cavagnaro » 13 Mar 2018 10:08

Hi
What is the error message? Can you post a screenshot of your current phone?
Sounds like you have an OXO. It is more likely to be a Windows issue rather than software one.
Unless you are using sip phones you are attached to use only Alcatel ones.


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esotronic
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Re: IP Desktop Softphone

Post by esotronic » 27 Mar 2018 04:55

First, sorry for the late delay, things here are very rough.

Attached File of the softphone.

I can't find any logs. Not sure if the softphone is possible to write some log files?
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Re: IP Desktop Softphone

Post by solven » 27 Mar 2018 08:27

I don't know about the newer version, ours is 3.0.0.1 (sort of suprised it still runs after 10 years), but i find this logg file to be helpful when debugging
"C:\Program Files (x86)\Alcatel\IpDesktopSoftPhone\trace_pcmm.txt"
The idiot who somewhat could.

esotronic
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Re: IP Desktop Softphone

Post by esotronic » 27 Mar 2018 09:04

Sad, that in the newest version there is no trace_pcmm.txt and for my suprise that this software is over 10 years old :D

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Re: IP Desktop Softphone

Post by cavagnaro » 27 Mar 2018 09:49

I remember you had to enable then in the config log, will give it a look

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Re: IP Desktop Softphone

Post by cavagnaro » 27 Mar 2018 10:00

Yes, check the log4net file at installation folder, the path where logs are stored to is in there

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Re: IP Desktop Softphone

Post by cavagnaro » 27 Mar 2018 10:02

Also give a look at pcmm.cfg
Not sure which sort of logs you want

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esotronic
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Re: IP Desktop Softphone

Post by esotronic » 27 Mar 2018 10:25

Can someone send me plz the newest version of the IP Phone, I can't find it on the net?!

In the software it is stated at
http://www.myproserv.com/updatesoftphon ... pSoftPhone
But I don't can create an account.

PM me if you want.

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Re: IP Desktop Softphone

Post by cavagnaro » 27 Mar 2018 11:12

Post a screenshot of the error itself.
You can download new version from Alcatel Business partner portal
You need to be a BP of course

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