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Clip on, only 7 digits show on handset.

Posted: 30 Aug 2017 02:33
by bdds
Hi :)
Activated Clip and get incoming numbers on analog lines to show on handset, but only 7 digits.
The first digit doesnt show. Any idea how to fix this ?

Re: Clip on, only 7 digits show on handset.

Posted: 30 Aug 2017 02:52
by vad
How many CLI digits send provider? 8? 10?...
TG seizure prefix and first (if you wait 8 digits) - the same (f.r. prefix 9 and absent digits 9)?

Re: Clip on, only 7 digits show on handset.

Posted: 30 Aug 2017 03:09
by bdds
Provider sends 8 digits. I have this function "recall prefix" set at "9". Im not quite sure i understand what you suggest. Thanx for quick reply :)

Re: Clip on, only 7 digits show on handset.

Posted: 30 Aug 2017 03:36
by vad
Sometimes - when you receive Calling Number 9XXXXXXX and you have TG seizure prefix 9 (you need to dial 9+9XXXXXXX) - on set display you see just XXXXXXX.
In such case - create External callback translation string - Basic Number 9, delete 1, add 99.

Re: Clip on, only 7 digits show on handset.

Posted: 30 Aug 2017 09:40
by bdds
Thanks, do you think you could specify a little more exactly what i need to do.
Is it in the menu " Installation numbers" ?

Re: Clip on, only 7 digits show on handset.

Posted: 30 Aug 2017 10:15
by bdds
Where exactly do i create this string ? Should i change something in "Installation Numbers " menu ?

Re: Clip on, only 7 digits show on handset.

Posted: 30 Aug 2017 23:40
by vad
Ok, start from the beginning - what is your PBX type - OXE (you post question in OXE forum) or OXO?

Re: Clip on, only 7 digits show on handset.

Posted: 31 Aug 2017 02:24
by bdds
I have OXO

Re: Clip on, only 7 digits show on handset.

Posted: 31 Aug 2017 06:44
by vad
Topic was moved to OXO section.

Re: Clip on, only 7 digits show on handset.

Posted: 01 Sep 2017 02:15
by bdds
Thx vad :) Sorry for misposting.
Are there a simple soloution to why the first digit dont show on handsets ?