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can't playback the interaction through playback portal
Posted: 07 Jun 2017 05:41
by ilham26
hello every body,
i can't playback via playback portal menu from converison xmedia
any input about this?
have any finish project about this
thank you
Re: can't playback the interaction through playback portal
Posted: 12 Jun 2017 03:51
by tot3nkopf
Never seen it in action. We are also interested in this solution as NICE is not able to provide database upgrade from one major release to the other... (or it does via PS however discourages any client in doing so...)
Re: can't playback the interaction through playback portal
Posted: 03 Jul 2017 04:32
by ilham26
we have successfully upgrade NIce release 3.0 to Nice perform 3.2 and then nice perform 3.2 to nice interaction management.
And we Conversion with xmedia. but when restore DB from result conversion xmedia to playback portal db still some error
Re: can't playback the interaction through playback portal
Posted: 03 Jul 2017 06:01
by tot3nkopf
You have Nice Professional Services handling this? What is their statement over this?