Call Back of speed dial is not going to Avaya instead going to OXE
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Call Back of speed dial is not going to Avaya instead going to OXE
We have similar numbering plan in OXE and Avaya side
In OXE side :
Room user(7215)
In Avaya side:
Admin user(7215)
When i received a missed call from Avaya side 7215 i was trying to call back the same number from the call logs but call is going to OXE room user
i configured the Avaya Extension Number as speed dial prefix
In OXE side :
Room user(7215)
In Avaya side:
Admin user(7215)
When i received a missed call from Avaya side 7215 i was trying to call back the same number from the call logs but call is going to OXE room user
i configured the Avaya Extension Number as speed dial prefix
Re: Call Back of speed dial is not going to Avaya instead going to OXE
how are you calling the same number from a Abb number??
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
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Re: Call Back of speed dial is not going to Avaya instead going to OXE
i was just dailling the received missed calls
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Re: Call Back of speed dial is not going to Avaya instead going to OXE
speed dial prefix: #7512
call no : #757512
#7 is the routing no
call no : #757512
#7 is the routing no
Re: Call Back of speed dial is not going to Avaya instead going to OXE
this makes no sense... when #7 is the routing number and 7512 is the extension number in avaya... wth is 5 between them?
but anyway... the avaya pbx must send you the complete number for callback...
regards...
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Re: Call Back of speed dial is not going to Avaya instead going to OXE
I was using call number #17512 sorry
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Re: Call Back of speed dial is not going to Avaya instead going to OXE
#1 ARS prof.Trg seize
Re: Call Back of speed dial is not going to Avaya instead going to OXE
For call back - you need to have good calling number, not just 7512 (in this case you will have call back to local number):
- f.e. in External callback translation - create string - Basic number 7, delete 0, add# - in this case for not answered call from Avaya 7512 OXE will record number #7512 for callback.
- f.e. in External callback translation - create string - Basic number 7, delete 0, add# - in this case for not answered call from Avaya 7512 OXE will record number #7512 for callback.
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Re: Call Back of speed dial is not going to Avaya instead going to OXE
No i tried still going to OXE side not to avaya side
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Re: Call Back of speed dial is not going to Avaya instead going to OXE
And this is happening for incoming missed calls from Avaya side