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Calls not answered not forwading to Voice mail

Posted: 10 May 2017 03:35
by HUSSAINQCS
I want to make a call to room extension if you called the room extension from operator after 6 rings if the call not answered it should reach the voicemail box of the room user.

Voice mail Type : 4645
User A (operator)-------User B(Associate set : Voicemail dir no )

I tried to manage in Phone feature cos and i made the timer no 4 to very low value but its still not going to voicemail phone keeps on ringing

Any suggestions

Re: Calls not answered not forwading to Voice mail

Posted: 11 May 2017 23:00
by murraya
operators do not follow the standard forwarding applied to external callers or internal users. the operator shold have a dynamic key they press to go to voicemail.