No voice with 8018 IP Phone

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azhar
Member
Posts: 79
Joined: 23 Apr 2008 11:33

No voice with 8018 IP Phone

Post by azhar » 30 Jan 2017 03:45

Hello

I am having an issue with voice not being transmitted when 8018 IP phones being used.

System version is OXE R11.2.2-l2.300-32-a in hotel mode.


It likes like there is a bug with the 8018 phones. Here is what I checked.

Phone A and B -8018, Phone C - Analog, Phone D - 8038 IP, Phone E - 4038 IP. All on same level 2 switch - no VLAN etc.

1. installed two 8018 phones on the system, phone A and B. When you call B from A, set B rings. When you pickup...no voice. Caller name is displayed and timer starts.

2. Installed Analog test phone on OXE, phone C. When you call A or B from C, phone rings. When you pick up, no voice. Caller name and timer OK.

3. Installed 8038 phone, phone D. When you call A or B from D, result same as 1 and 2 above.
However, If you call C from D, phone rings and voice present. Same vice versa...so 8038/Analog works.

4. Installed a spare 4038 we had in stock, phone E. Calling A and B does not work from E.
However, if you call C or D from E, success.

Summary: 8038, Analog and 4038 phone between themselves work fine. Its only when you communicate to/from 8018 that there is no voice.

One last test I did. Used a 8018 to call voicemail and leave a message for 8038 phone. Message recorded and read from 8038 correctly. So 8018 transmitting to voicemail OK.

The version l2.300-32-a is the latest patch available.

Any ideas please?

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tgn
Member
Posts: 795
Joined: 30 Dec 2009 17:59
Location: Germany

Re: No voice with 8018 IP Phone

Post by tgn » 30 Jan 2017 18:07

mirrorport to the 8018 and then wireshark capture while make a testcall from D to A

regards...


--- back to basics... focus your eyes to the essential things... ---
--- back to basics... focus your eyes to the essential things... ---

bugsbunny3
Member
Posts: 14
Joined: 14 Dec 2012 17:20

Re: No voice with 8018 IP Phone

Post by bugsbunny3 » 26 Jan 2018 10:25

Hi have you solved this audio issue with 8018 IP phones ? We have same issue on OXE, all phones and IP phones work fine except 8018, where is no audio. OXE R12.0-m1.403-18-b-sl , common hardware

tricatel
Member
Posts: 1
Joined: 13 Jan 2012 05:56

Re: No voice with 8018 IP Phone

Post by tricatel » 07 Feb 2018 07:50

what you have set in System - Other System Param - Compression Parameters - Compression type ?
sets 80x8 G723 codec is no longer supported

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