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immediate and remote forward only working on internal extensions but not external calls
Posted: 08 Sep 2016 04:44
by vanshee
Hi guys,
I need your help. Our immediate and remote forward is not working as before. As before if i set an immediate forward on my alcatel 4010 phone to my mobile ( that is,all incoming calls to my extension, whether internal or external, will be diverted to my mobile) , but now only the internal calls are being diverted to my mobile, and all the external calls to my extension ( if i set immediate forward) goes to the operator. how can i check and fix this?
Re: immediate and remote forward only working on internal extensions but not external calls
Posted: 08 Sep 2016 05:43
by vad
What was changed? External line type, sharing&barring? Release?
Re: immediate and remote forward only working on internal extensions but not external calls
Posted: 08 Sep 2016 06:34
by vanshee
Thank you for the response. last 3 months ago we have upgraded the software version from R6.x to R11.x
Re: immediate and remote forward only working on internal extensions but not external calls
Posted: 08 Sep 2016 07:15
by dartzen
Check if under the subscriber in "Dynamic Routing" the box "Diversion Apply" is set for internal and external calls.
Re: immediate and remote forward only working on internal extensions but not external calls
Posted: 08 Sep 2016 07:29
by vanshee
dartzen wrote:Check if under the subscriber in "Dynamic Routing" the box "Diversion Apply" is set for internal and external calls.
I'm using Alcatel Omnivista 8770, where can i find the subscribers settings??
Re: immediate and remote forward only working on internal extensions but not external calls
Posted: 08 Sep 2016 08:03
by vad
Your PBX - OXO or OXE?
Re: immediate and remote forward only working on internal extensions but not external calls
Posted: 08 Sep 2016 08:11
by vanshee
vad wrote:Your PBX - OXO or OXE?
It's OXE
Re: immediate and remote forward only working on internal extensions but not external calls
Posted: 09 Sep 2016 02:54
by vad
Check Connection COS 5 (usually TG connection COS) - manage 1 for 5-5.
Re: immediate forward only working on internal extensions but not external destination
Posted: 12 Nov 2018 14:29
by jeyamurn
My pbx is OXO
Re: immediate and remote forward only working on internal extensions but not external calls
Posted: 12 Nov 2018 22:19
by vad
And what?
You have some problem? Describe you management and what is your problem.