Alcatel Unleashed

Hello everyone,
I'm new on the Alcatel subjects, so, I am sorry if it is a dumb question.
I'm trying to configure Forward for a user, but i can't find where this configuration is and when i try to to the Forward on his phone, show me an error "Forward Rejected".
The program that i'm using is OMC 820 17.1a, OmniPCX Office Management Console.

Could you help with that?
Thanks!

Where is this forward? Maybe is at something you can't forward at?

Enviado de meu E6633 usando Tapatalk

For forward - you need just dial forward prefix and forward destination.
If forward destination external - check - user/details/features - item external diversion.

how can I disable forward from external call when busy?
If user A is busy, and user B is trying to call him, then he gets a busy tone, but if someone is trying to call user A from his cellphone, he is redirected to another internal user C. I tried from dynamic state user, but no forward on busy is selected..

For external calls - check Public Network (Access COS) for user A - overflow on total busy.
Overflow destination - check Entity CDT.

OMC -> External Lines -> Incomming Call Handling -> Public Line

for forward external call you need to change CONNECTION COS and TEL FACILITY ID in user(directory) settings, then on set by using prefix number push your external mobile number