All IP Touch phones connected with OXE are rebooting

[mathankumarct]

Hi Team,

We have OXE system(R11.0_ K1.400.30.f) installed with 200 IP Touch phones.
the phones were working properly for several months. suddenly, all the IP phones started rebooting everyhour and the error code is 13-UA_UDP lost.
But, the GD3 and other remote shelfs are working fine without any issue. only IP phones are rebooting and not stable. we tested by connecting two ip phones in same network switch where the GD3 is connected and issue is same that ip phones also rebooting.

We checked the network switches and ip connectivity are looks proper.

below are the incidents

ADMIN-PC
19/04/16 16:14:24 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:cf:b7:41,550
19/04/16 16:14:26 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:cf:b7:4a,551
19/04/16 16:14:54 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:cf:b7:66,519
19/04/16 16:18:42 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9fc1:69,501
19/04/16 16:21:23 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9f:cf:b7:40,515

Anyone knows this issue? And could someone please help me?

Thanks & Regards,
Mathan

[sadim]

Hello,

UA-UDP link has nothing to do with GD3. It is related with CPU.

Regards

[cavagnaro]

Or network, all losing udpI verification packet and for "security" you get a reboot.
Do you have packet loss, delay or degradation? Tip: network guys will say by default, no...do some tests on your own

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[cavagnaro]

Try another thing also, on the sets disable the reset on update on mgr/users/ip

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[tgn]

looks like network issue. describe more of your network topology.

regards...


--- back to basics... focus your eyes on the essential things... ---

[mathankumarct]

Hello Team,

Thanks for all..

its network issue finally. they removed two switches from network which solved this issues.

BR,
Mathan

[cavagnaro]

Nice, thanks for sharing

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