Hi
- We using entities for call outgoing display
- When i used agent 4004 take call out to my mobile phone number, on the mobilephone number display with 628445004004, it is addition 4004,
and on Entities configure as bellow, please advise
lqReview/Modify: Entitiesqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Entity Number : 0 x
x x
x Name : ENTITY_0 x
x UTF-8 Name : --------------------------------------- x
x Attendant Group Manager : -1 x
x Priority + NO x
x Emergency call to attd + NO x
x Traffic Overflow + Disallowed x
x Installation No. (ISDN) : 62844500 x
x Supplement.Install.No. (ISDN) : 62844500 x
x Caller ID Secret + No x
x AdvOfCharg2 requests (AOC2) + NO x
x AdvOfCharg3 requests (A0C3) + NO x
x Auto. Locking : 0 x
x Voice Mail Box No.for attendt : -------- x
x Trunk Group ID : 0 x
x External Callback Table : 0 x
x x
x Call Distribution x
x x
Please help
Thanks to all
External call display addition extension
Re: External call display addition extension
We used E1-ISDN, any body may help?
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Re: External call display addition extension
And what is the problem?
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Re: External call display addition extension
i see one thing that might be wrong
x Installation No. (ISDN) : 62844500 x
x Supplement.Install.No. (ISDN) : 62844500 x
in our entity its looks like
x Installation No. (ISDN) : 5223977 x
x Supplement.Install.No. (ISDN) : 0 x
the Supplement.Install.No. is as far as i know the extension which is used when there is no ddi for the extension
x Installation No. (ISDN) : 62844500 x
x Supplement.Install.No. (ISDN) : 62844500 x
in our entity its looks like
x Installation No. (ISDN) : 5223977 x
x Supplement.Install.No. (ISDN) : 0 x
the Supplement.Install.No. is as far as i know the extension which is used when there is no ddi for the extension
Re: External call display addition extension
At first - show "t3" trace - what you see on mobile and what PBX send - may be not the same number
Re: External call display addition extension
remove the 4500 from the installation number and put 4500 in the Supp number only and re test
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
Re: External call display addition extension
We can play with Installation/supplementary number but:
- we need to know NPD used in TG
- DID id and rules for installation/default number from NPD
- DID rules
- and need to understand - why we play with Entity 0 (usually TG) instead of Entity 1 (usually users)
- we need to know NPD used in TG
- DID id and rules for installation/default number from NPD
- DID rules
- and need to understand - why we play with Entity 0 (usually TG) instead of Entity 1 (usually users)
Re: External call display addition extension
Hi
i want to use Entities for call out display, i still tried to config
x Installation No. (ISDN) : 6284 x
x Supplement.Install.No. (ISDN) : 4500 x
on Entities 1 but same issue, it is automatic addion 4004, with 4004 is extension. We only want display with 62844500
Have you other way to cut 4004 when the call out? or other idea to solve this issue
Thanks to all
i want to use Entities for call out display, i still tried to config
x Installation No. (ISDN) : 6284 x
x Supplement.Install.No. (ISDN) : 4500 x
on Entities 1 but same issue, it is automatic addion 4004, with 4004 is extension. We only want display with 62844500
Have you other way to cut 4004 when the call out? or other idea to solve this issue
Thanks to all