Alcatel Unleashed

Dear ALL,

i just finished the installation of Messaging SW 8440, and after i added any user i got error message "UMF-Presentation is not working, see log "

attached: snapshot from the output error.

kindly assist me to overcome this error.

thanks in advance,

Logs? Something?
And double post please

could you please tell me the path for the required logs ?

dear cavagnaro,
i can see the /logs file contains the following, so which log file you want to investigate the issue ?
.
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 12:08 SmartPRS
drwxr-xr-x 2 root root 4.0K Jan 14 12:08 phone_set_programming
drwxr-xr-x 6 htuser htgroup 4.0K Jan 14 12:20 MediaServer
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 12:39 supervision_agent
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 12:40 supervision_client
drwxr-xr-x 2 root root 4.0K Jan 14 12:40 ldap
drwxr-xr-x 26 root root 4.0K Jan 14 12:40 starter
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 12:42 flexlm
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 unified_management_framework_core
drwxr-xr-x 2 root root 4.0K Jan 14 13:02 alc_logs_rotate
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 ots_oxe
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 omni_sip_server
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 exchange_2007_connector_server
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 enterprise_mobility_server
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 enhanced_communication_service
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 device_management_core
drwxr-xr-x 2 htuser htgroup 4.0K Jan 14 13:02 call_routing_service
drwxr-xr-x 2 root root 4.0K Jan 14 13:02 sybase
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:13 presentation_server
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:14 media_server
drwxr-xr-x 2 root root 4.0K Jan 17 14:14 imap4_front_end
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:14 universal_directory_access_service
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:14 pcx_management_service
drwxr-xr-x 2 vmuser vmgroup 4.0K Jan 17 14:14 mail_access_service_component
drwxr-xr-x 2 vmuser vmgroup 4.0K Jan 17 14:14 integrated_messaging_service
drwxr-xr-x 2 htuser htgroup 4.0K Jan 17 14:14 PRS
drwxrwxrwx 35 root root 4.0K Jan 19 17:25 .
drwxr-xr-x 2 root root 4.0K Jan 19 17:25 bru
drwxrwxr-x+ 2 htuser htgroup 4.0K Jan 19 17:26 backup
drwxr-xr-x 2 htuser htgroup 4.0K Jan 21 10:40 acapi
drwxr-xr-x 2 root root 4.0K Jan 23 12:36 data_access_service
drwxr-xr-x 28 root root 4.0K Jan 24 09:16 ..
drwxr-xr-x 2 htuser htgroup 4.0K Jan 24 09:18 apache
drwxr-xr-x 2 htuser htgroup 4.0K Jan 24 09:18 events_server
drwxr-xr-x 12 root root 4.0K Jan 24 09:20 tomcat

attached: snapshot from the output error

Go to Monitoring and post a screenshot of those services. Pay attention to those in red