Level2 Dynamic Routing wont go to voicemail box
Posted: 15 Sep 2015 06:16
Hi,
I'm fairly new to the Alcatel OXO system but have admin'd a number of other phone systems, and I have been figuring things out as I go along but a lot of the vocabulary and concepts seem pretty counter intuitive, the in-built help in the OXO MC isn't hugely helpful either. (Moan Over)
I want to setup a subscriber so that their phone diverts to a hunt group at level 1, if the hunt group members don't pickup then it diverts to the initial subscribers voicemail.
As I read it this should be possible, but I can't fathom the correct combination of tick boxes in Dynamic routing, and I'm not one for playing until it works on a live system.
Any assistance much appreciated.
GD
I'm fairly new to the Alcatel OXO system but have admin'd a number of other phone systems, and I have been figuring things out as I go along but a lot of the vocabulary and concepts seem pretty counter intuitive, the in-built help in the OXO MC isn't hugely helpful either. (Moan Over)
I want to setup a subscriber so that their phone diverts to a hunt group at level 1, if the hunt group members don't pickup then it diverts to the initial subscribers voicemail.
As I read it this should be possible, but I can't fathom the correct combination of tick boxes in Dynamic routing, and I'm not one for playing until it works on a live system.
Any assistance much appreciated.
GD