Take over hunt groups
Posted: 07 Jul 2015 09:01
We have the following need:
There are two teams (A + B) each with a team hunt group.
We want to do the following:
When team A is on a holiday we need all call to team A hunt group or individual (associated set is the hunt group) to go to the hunt group of team two.
We want the teammembers to be able to initiate the take over themselves. So team A goes on holiday and one user can make the "forward" to the other hunt group active.
Any idea on how we can accomplish this?
There are two teams (A + B) each with a team hunt group.
We want to do the following:
When team A is on a holiday we need all call to team A hunt group or individual (associated set is the hunt group) to go to the hunt group of team two.
We want the teammembers to be able to initiate the take over themselves. So team A goes on holiday and one user can make the "forward" to the other hunt group active.
Any idea on how we can accomplish this?