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Overflow for external numbers
Posted: 15 Jun 2015 10:38
by pavelnt
Hello!
Is it possible to set external number for overflow? In my case I can enter only 8 characters in field “Associated Set No.” in menu “Dynamic State User”.
Thanks!
Re: Overflow for external numbers
Posted: 15 Jun 2015 11:49
by cavagnaro
Create an abbreviated and put the overflow to that abbreviated
Re: Overflow for external numbers
Posted: 15 Jun 2015 16:19
by pavelnt
Thanks for answer. It's as variant.
From a technical point of view, why number length for overflow is limited to 8 characters?
This mode is primarily intended for internal number? I can't find information about it in documentation.
Re: Overflow for external numbers
Posted: 16 Jun 2015 00:57
by vad
pavelnt wrote:why number length for overflow is limited to 8 characters?
This mode is primarily intended for internal number? I can't find information about it in documentation.
Overflow - for internal recourses (mainly), when PBX can control status. Recourses like - secretary, Voice Mail, another set, with some additional management. F.e. witch Voice Mail box shall be used - initial called set or last one.
About overflow to external number - you can use "forward on no replay/ no answer" instead of overflow (and manage in PBX - "Local Calls follow Ext. Forwarding" item in calling sets COS if you want selective behaviour for calling sets))