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can't possible to reach enterprise directory from 4019
Posted: 26 Mar 2015 06:35
by mistof_44
Hello,
We have some problem with 4019. In fact, we don't have any access to the enterprise directory from these phones.
We have a OmniPCX 4400.
On the 4019 manual, it indicates that it's possible to see the enterprise directory.
I see some information that this issue is just possible on OXO...
Could you confirm this information please?
On my side, I find strange that it's possible on OXO and no by OmniPCX.
Thank you.
Re: can't possible to reach enterprise directory from 4019
Posted: 26 Mar 2015 12:25
by tot3nkopf
Depends on the license bought: standard or advanced for IP sets I think.
Re: can't possible to reach enterprise directory from 4019
Posted: 26 Mar 2015 13:58
by mistof_44
Hello,
Thank you for your reply.
We have just UA phones (4019) and no IP phones. But if I understand that, it's necessary to have the good licence. However, the others phones(4029, 4039, 4035...) can make searches call by name.
Thank you.
can't possible to reach enterprise directory from 4019
Posted: 26 Mar 2015 17:09
by tgn
4019 and 4018 can't use the dial by name function with OXE software. reason is that there are completely different teams responsible for software in OXO vs. OXE world.
regards...
Re: can't possible to reach enterprise directory from 4019
Posted: 26 Mar 2015 18:05
by Turlupin
Hi,
There is no keyboard en 4018/4019 sets ...
Posted: 26 Mar 2015 19:27
by cavagnaro
Lol last answer seems to be winner
can't possible to reach enterprise directory from 4019
Posted: 27 Mar 2015 01:15
by tgn
[kidding mode]i am an expert... sometimes i feel like drawing transparent lines. you can't see them but they are there... maybe on OXO this tiny little 4018/9 becomes a keyboard. but it was just drawed with transparent ink. and also i think the 4018/9 is getting transparent wings if you connect it to the OXO
[/kidding mode]
regards....
Re: can't possible to reach enterprise directory from 4019
Posted: 27 Mar 2015 04:44
by tot3nkopf
Actually I know it is possible what he asks. I do not know exactly what needs to be enabled but is should be the dial by name on user features I guess.
Regarding my first post in your case I was referring to Advances reflexes users license (lock 173) against Standard reflexes license (lock 316).
The presales engineer has the opportunity to reduce the price of the solution by choosing standard licenses:
Series 9 (4019) Standard Licences
This is quote from Actis:
Code: Select all
The restrictions as regards the Business licence are:
- up to 2 lines: one directory number with 2 lines or 2 directory numbers with one line per number
- No set or trunk supervision
- Does not belong to a Boss/secretary set
- Does not belong to an MLA group
Note: call by name cannot be associated with a standard licence
Re: can't possible to reach enterprise directory from 4019
Posted: 27 Mar 2015 09:47
by cavagnaro
Oh yeah tot, but without keyboard, how he can search by name?
Like an oldy 4010, digital but can't use some features.
can't possible to reach enterprise directory from 4019
Posted: 27 Mar 2015 10:58
by tgn
original text from 4018/9 userguide:
Code: Select all
Using call by name*
long press of phonebook button
You enter your contact's name in predictive text mode. In this mode, enter each letter of
the name by pressing only once on the key with this letter.
* Depending on your telephone system, contact your installer or consult the appropriate User Guide.
so it work in this way on OXO but do not work on OXE.
regards...