Alcatel Unleashed

Greetings to all!

I have a telephone 4018 that shows in screen Stuck Keys:(Config 4). When the usuary mark does not change the message but can make its call.

Somebody can say to me where to consult this error or that can be?

mgr/users/keys/

check that key content

mgr/users/keys/

i look in the directory
all normal

what is the the problem
help !
thanks

does the phone has any damage key? or two buttons holded down that are not able to digit/press down?