Alcatel Unleashed

Hello guys and thanks for reading...

i'm sorry but i'm not english, i'll try to explain my problem...

WHAT I GOT :

Someone is calling "A" with a manual forwarding to "B", if "B" is not answering the phone, the call get back to the "A" voicemail
Dynamic forwarding is set to 1500 (numeric code for voicemail on our configuration)

WHAT I WANT :
Someone is calling "A" with a manual forwarding to "B", if "B" is not answering the phone, the call get back to the "B" voicemail
Dynamic forwarding is set to 1500 (numeric code for voicemail on our configuration)

Can you help me ?

Hello Cvs,

if this does not make sense i would advise this is not possible.

This is very tricky to program, you need to point "A" to a immediate forward to a collective speed dial.

From the speed dial you put destination number as Extension "B's" internal number and point it to ARS (Via secondary trunk group)

once in ARS you point the call to "Local" (Bottom of the list in trunk groups) then the call will route to the internal numbering plan acting as a new call coming in.

From here it will route to Extension "B" setup Dyn routing for "B" to present to voicemail and it should go to "B's" Voicemail.

Generally when you program a forward on a set the system will always use the set/virtual mailbox it hits first, this method is tricking the OXO into thinking it has a new incoming call.

Cheers