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Alcatel-Lucent 4018/IP - Only 2 menulines show

Posted: 15 Sep 2014 03:47
by toro2222
Hi All

On one of the 4018´s only the first two lines of the menu show.
This makes the user unable to read messages (As thats item #3..)

This happened overnight, how can I enable the full menu ?

Thanks
Tor-Olav

Re: Alcatel-Lucent 4018/IP - Only 2 menulines show

Posted: 15 Sep 2014 08:00
by cavagnaro
Check model in PBX. If model is incorrect will show number of lines according to the logical model and not the physical set.
Of course, first step is a reset before, right?

Re: Alcatel-Lucent 4018/IP - Only 2 menulines show

Posted: 16 Sep 2014 09:42
by toro2222
Thank you, I shall test.
If this fails, how is the handset reset ?

Re: Alcatel-Lucent 4018/IP - Only 2 menulines show

Posted: 16 Sep 2014 09:46
by cavagnaro
Unplug/Plug