Incoming Analog Trunk to Ext through AA
Posted: 22 Aug 2014 01:05
Hi , I have configured AA menu to transfer call to Ext 100 (operator)after greeting at OXO . Total of 3 Analog Trunks are for incoming call to AA . I find that when Ext 100 answer the call and talking with one of the three Analog trunk from AA . Another caller to AA when select to transfer to Ext 100 again . The caller will hear the call is fail because of busy on transfer from system . At the same time user of Ext 100 cannot see the 2nd line have incoming call but the display can see incoming and have call waiting tone . The caller will hear the AA menu again for selection again . Although Ext 100 have configured with dynamic routing to other extension((eg Ext101) , it still not working . Any idea ?
Thanks
Thanks