The Big Red Books for Genesys Technologies

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adam gill
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Posts: 5
Joined: 20 Aug 2014 05:59

The Big Red Books for Genesys Technologies

Post by adam gill » 20 Aug 2014 06:30

Hi,

Just to let you know about some guides and publications designed to introduce the highlights of Genesys Technologies to (your) Senior, IT and Operations management - The Big Red Book series. Currently, there are 6 eBook publications (called "Bite Size"), giving management insights for Operations, Deployments, Testing, Support, Costings, RoI, Technologies, Skill Requirements and other operational views of the CIM Platform and major Solutions. These publications are available now on all major eBook platforms;

Bite Size for Voice (including SIP)
Bite Size for eServices (sms, email, web chat and social media channels)
Bite Size for Mobile Engagement (smart phone media channels)
Bite Size for Genesys Voice Portal (IVR)
Bite Size for Interaction Management (iWD)
Bite Size for Workforce Management (WfM)

Google Play>Books
Amazon>Kindle
Amazon Lulu
iTunes>iBooks

And, hot off the press;

The Big Red Book (Full Version) available NOW on Lulu/Amazon/Kindle

Thanks!

Adam Gill

adam gill
Member
Posts: 5
Joined: 20 Aug 2014 05:59

Re: The Big Red Books for Genesys Technologies

Post by adam gill » 16 Oct 2014 07:59

Update:

See the whole Genesys Big Book Series, here:

http://www.thebigbookseries.com/

Adam

adam gill
Member
Posts: 5
Joined: 20 Aug 2014 05:59

Re: The Big Red Books for Genesys Technologies

Post by adam gill » 08 Jan 2015 10:44

You can now purchase a paperback version of The Big Red Book (A5/234 Pages)..!

At last, something worth putting on your technical bookshelf... :mrgreen:

http://www.lulu.com/shop/adam-gill/the- ... 8126.html#

Adam

adam gill
Member
Posts: 5
Joined: 20 Aug 2014 05:59

Update: The Essential Guide...

Post by adam gill » 13 Feb 2017 07:28

The Big Red Book has been superseded by "The Essential Guide" to the Genesys Platform. With updates for v8.x, including; orchestration, web services and other new technologies and a complete overhaul of the graphics and layout for easier navigation, it's available as either an ebook or paperback from all good eBook retailers;

Google Books: https://play.google.com/store/books/det ... oDQAAQBAJ#
lulu/Amazon: http://www.lulu.com/shop/adam-gill/the- ... 73743.html
iTunes/iBooks: https://itunes.apple.com/us/book/the-es ... 6532?mt=11
Barnes & Noble/nook: http://www.barnesandnoble.com/w/the-ess ... 1326880170
+ many others!

Adam

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