Alcatel Unleashed

I have Alcatel OXO system caller ID problem with analog phone sets. I configured Automated Attendant (AA) on Alcatel OXO system and I receive Caller ID on IP phone and Digital phone correctly but for the analog phone sets I receive Alcatel voice mail number instead of caller number. In the normal way and without automated attendant(direct routing to analog phone set) I receive CLIP correctly.

Please help me to find a way to solve this problem.

I might be wrong or completely way off, but for analog sets to receive CLIP, they must be defined as Single Line (class) in Menu "Subscribers/Basestations List -> Terminal/Basestat."

Hope it helps.

I thinks This problem relate to the transfer type because when I route the CO Trunk to the specific user, this user receive Caller ID complete. when this user transfer call to anther user the end party user don't get Caller ID correctly .
for example someone called an internal user(number 110) by 88991122 Caller ID. user 110 want to transfer the external caller to the user number 114. user 114 receive 110 caller ID instead of 88991122. this is the problem.

please help me to find a solution to solve this problem.

Well, the only thing I can remember about AA transfer type is the "AATypTrf" in menu "System Miscellaneous – Memory Read/Write - Other Labels"

Label - AATypTrf
Function description - This flag is used to define the type of transfer provided by the Automated Attendant.
No of bytes - 1
Default Value - 02
[align=]Significant Value - 00 Simple transfer (or Blind transfer)/02 Half- supervised transfer[/align]


So, just set it to 00 or 02, according to your needs.



Oh, and maybe "System Miscellaneous - Feature design - Part 1 - CLI for external diversion" ?

Description - If the external call is forwarded by joining on a digital line (ISDN or QSIG), these boxes let you choose which identity is re-transmitted by the system to the call forwarding recipient.

NOTE: This field should be considered with field "CLI of the forwarded station if caller external" (part 2); the explanations given here are valid for both fields.

Restrictions: This is only valid if the external call is forwarded by joining and not by re-routing.

Example:

A calls B and is forwarded to C.

A is an external subscriber, B is a system subscriber and C is an external subscriber.




Don't forget about the "joining" stuff.



And still:

"Subscribers/Basestation List -> Details -> Features -> Part 2 -> CLI is diverted party"

CLI is diverted party
Description:
If this box is checked, when a call is forwarded, the identity of the forwarded station is retransmitted by the system to the forwarding destination.

I checked All the way and parameter but nothing happened.

please check this scenario :

for example
External caller id : 9358765432
Co trunk number: 88332211
internal Number : 114,115,116,117,118

the External user called 88332211 and OXO System connect it directly to the user 114 and user 114 received caller ID Correctly. User 114 want to transfer this call to the user 116. when user 114 transfer the call, user 116 received caller ID 114 and don't received main caller ID(88332211).

Does OXO has a Debug Tools to process this problem?


Thanks
Majid

But when 114 transfers to 116, doesn't the outside CLIP appears on 116? It only appears after 114 disconnects or transfers.

It works for me.