OXO R9.1, timebased diversion of one DDI
Posted: 23 Aug 2013 16:35
Hi all!
I have the problem, that I must realise the following:
Our service customers have a special DDI for our technical hotline (9).
This DDI should ring in a hunting group from monday to friday in the time from 8am to 5pm.
The same DDI should be diverted to a mobile phone on saturday and sunday from 8am to 5pm.
I tried to configure this with the "Smart Call Routing" function - but this does not work. We don't want to check the calling number and we also don't want the customer to type in a PIN Code...
Does anyone have any idea?
Many thanks in advance from Austria!
LG
Christian
I have the problem, that I must realise the following:
Our service customers have a special DDI for our technical hotline (9).
This DDI should ring in a hunting group from monday to friday in the time from 8am to 5pm.
The same DDI should be diverted to a mobile phone on saturday and sunday from 8am to 5pm.
I tried to configure this with the "Smart Call Routing" function - but this does not work. We don't want to check the calling number and we also don't want the customer to type in a PIN Code...
Does anyone have any idea?
Many thanks in advance from Austria!
LG
Christian